Privacy Notice

Last Updated: Sept' 2026

At ARBOR (The Spectacle Case Ltd), we respect your privacy and are committed to protecting your personal information.

This Privacy Notice explains how we collect, use, store and protect your personal information when you visit the Arbor website, contact us, or request an Arbor event.

Arbor is based in the United Kingdom and processes personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where applicable, we also comply with the Privacy and Electronic Communications Regulations (PECR) in relation to electronic marketing and cookies.

1. Who we are

ARBOR (The Spectacle Case Ltd) is the data controller responsible for your personal information.

Telephone: 077828209376

Email: info@arboreyewear.com

If you have any questions about how we use your personal information, please contact us using the information above.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

2. What information do we collect?

When you become an Arbor customer, we may collect information that is necessary to operate our website and respond to enquiries.

Information you provide to us including :

Your name
Email address
Your company or organisations name
Your preferred event date or other event requirements
Information contained in a message or enquiry you send to us

Website information such as:

IP address
Device and browser information
Pages visited
General website usage information
Information collected through through cookies and similar technologies

We do not take or process spectacle prescriptionsthrough this website.

The website does not provide an online shop and we do not use it to process spectacle orders or payments.

3. How we use your information

We may use your information to:

Respond to enquiries
Respond to requests to arrange an Arbor event
Contact retirement villages or other organisations regarding potential events
Communicate with you about an event you have requested
Provide information about Arbor and our services
Improve our website and understand how visitors use it
Maintain appropriate business records
Protect the security of our website and systems
Send marketing communications where you have given the appropriate permission or where otherwise permitted by law
Comply with our legal and regulatory obligations

We will only use your personal information for purposes that are compatible with the reason it was collected.

4. Our lawful basis for using your information

Under UK GDPR, we need a lawful basis for processing personal information.

Depending on the circumstances, Arbor may rely on the following:

Legitimate interests: We may use your information where it is reasonably necessary for our legitimate business interests, for example:

Responding to general enquiries
Communicating with retirement villages about potential events
managing our relationships with organisations and customers
maintaining website security
Improving our services and website

Contract or steps before entering into a contract: Where you ask us to arrange a service or event and we need your information to take steps at your request before providing that service, we may process your information on this basis.

Consent: Where consent is required, we will ask you for it clearly. This may apply, for example, to certain marketing communications or non-essential cookies.

You can withdraw consent at any time.

Legal Obligation: We may process information where we are legally required to do so.

5. Event requests

If you use our website to request an Arbor event, we may collect information such as your name, contact details, organisation or retirement village, preferred dates and any other information necessary to respond to your request.

We will use this information to contact you and discuss or arrange the requested event.

We will not use information supplied for an event request to send unrelated marketing unless we have an appropriate lawful basis to do so.

6. Information we do not collect through this website

The Arbor website is not an online optical shop. We do not use this website to:

Sell spectacles online
Take spectacle orders
Take prescription details
Request or upload prescriptions
Process payments for spectacles
Collect detailed optical or medical information

Any personal information required in connection with an actual spectacle purchase will be collected separately from the website and handled in accordance with the privacy information provided to customers at that stage.

This distinction is particularly useful for Arbor because it means the public-facing website isn't unnecessarily inviting people to submit sensitive health information.

7. Who we share your information with

We may share your information with trusted service providers who help us to run our website and business. These may include:

Wix, our website provider
Website hosting and technical support providers
Email and communication providers
Website analytics providers
Professional advisers where necessary
Regulatory or government bodies where we are legally required to do so

We only share information where it is necessary and appropriate for the relevant purpose. We do not sell your information.

Wix provides a Data Protection Agreement governing the processing of personal data by Wixon behalf of its users.

8. Wix

Our website is hosted and operated by Wix.

Wix may process personal information submitted through the website on our behalf.

We will configure the website and any Wix services we use in accordance with applicable data protection requirements.

Wix provides information regarding its data processing arrangements and Data Processing Agreement for website owners.

9. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function properly . Other cookies, such as certain analytics or marketing cookies, may require your consent.

When consent is required, we will provide you with an appropriate choice before setting non-essential cookies.

The ICO's current guidance states that non-essential cookies generally require active consent and that visitors should be told what the cookies do and why they're being used.

10. Marketing

We may occasionally send information about Arbor, including information about upcoming events, eyewear and services.

When required, we will only send electronic marketing communications where we have the appropriate consent or another lawful basis provided in the communication or by contacting us.

11. How long do we keep your information?

We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected, unless we are legally required to retain it for longer.

For example:

General website enquiries: normally for as long as necessary to deal with the enquiry and for a reasonable period afterwards.
Event requests: for as long as necessary to discuss, arrange and manage the requested event and for a reasonable period afterwards.
Marketing information: until you unsubscribe or withdraw consent, subject to any limited information we need to retain to ensure we respect your preferences.
Website analytics information: according to the retention periods applicable to the relevant analytics service and cookies.

We regularly review the information we hold and will securely delete or anonymise information that we no longer need.

12. Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse , alteration or disclosure.

Access to personal information is restricted to those who reasonably need it.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

Ask for a copy of the personal data we hold on you.
Ask us to correct inaccurate information.
Ask us to delete your information where there is no good reason for us to continue holding it.
Ask us to restrict how we useyour information.
Object to certain types of processing.
Object to direct marketing.
Withdraw consent where we rely on consent.
Request certain information in a portable format.

These rights are subject to certain legal conditions.

14.How to exercise your rights

If you would like to exercise your data protection rights, please contact:

reception@arboreyewear.co.uk

We may need to ask for information to confirm your identity before dealing with your request.

We usually respond within 1 month, subject to any legal extentions.

15. Complaints

If you have concerns about how Arbor has handled your personal information, please contact us in the first instance so that we can try to resolve the issue.

You also have the right to complain to the Informations Commissioner Office (ICO), the UK's independant data protection regulator.

16. Third-Party websites

Our website may contain links to other websites.

We are not responsible for the privacy practices , security or content of third-party websites. We recommend that you read the privacy notice of any website you visit.

17. Changes to this privacy notice

We may update this Privacy Notice from time to time to reflect changes in our services, technology, legal requirements or the way we use personal information.

The most recent version will always be available on our website.

Last Updated: September 2026